Privacy Policy

Last updated: June 04, 2026

Home Penguin ("we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, applications, and services (collectively, the "Service"). By using the Service, you consent to the practices described in this policy.

1. Information We Collect

We may collect information that you provide directly to us, that we obtain automatically when you use the Service, and that we receive from third parties.

Account and profile information: name, email address, and other details you provide when you register or update your account.
Property and address information: addresses, property details, and related data you enter for home maintenance purposes.
Communications and usage: messages you send (including to our AI chatbot), feedback, and how you interact with the Service.
Device and technical data: IP address, browser type, device information, and similar technical data when you access the Service.

2. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve the Service.
Personalize your experience, including powering the AI chatbot and home maintenance recommendations.
Process transactions and send related information (e.g., confirmations).
Send you service-related messages, updates, and support.
Send marketing communications if you have opted in (you may opt out at any time).
Monitor and analyze usage, trends, and performance.
Detect, prevent, and address fraud, abuse, or security issues.
Comply with legal obligations and enforce our terms and policies.

3. AI and Chatbot

Content you submit to our AI chatbot (e.g., questions, property details) may be processed by us and our service providers to generate responses. We may use this data to improve our models and the Service. Do not share highly sensitive personal information (e.g., full payment details, passwords) in chatbot conversations unless necessary and with caution.

4. Sharing of Information

We may share your information:

With service providers who assist us in operating the Service (e.g., hosting, analytics, AI/ML providers), subject to contractual obligations to protect your data.
When required by law or to protect our rights, safety, or property, or that of our users or the public.
In connection with a merger, sale, or other transfer of our business or assets, in which case we will use reasonable efforts to ensure the recipient honors this Privacy Policy.
With your consent or at your direction.

We do not sell your personal information to third parties for their marketing purposes.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service and fulfill the purposes described in this policy. We may retain certain information as required by law or for legitimate business purposes (e.g., security, dispute resolution).

6. Security

We implement reasonable technical and organizational measures to help protect your information against unauthorized access, alteration, disclosure, or destruction. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

7. Your Choices and Rights

Depending on your location and applicable law, you may have the right to:

Access, correct, or delete your personal information.
Object to or restrict certain processing.
Data portability.
Withdraw consent where processing is based on consent.
Lodge a complaint with a supervisory authority.

You can update account and profile information through your account settings. To exercise other rights or ask questions, contact us using the information below.

8. Cookies and Similar Technologies

We and our partners may use cookies, pixels, and similar technologies to collect information about your use of the Service, remember your preferences, and improve the Service. You can control cookies through your browser settings; disabling some cookies may affect the functionality of the Service.

9. Children

The Service is not intended for children under 13 (or higher age where required by law). We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us so we can delete it.

10. International Transfers

Your information may be transferred to and processed in countries other than your country of residence. We take steps to ensure that such transfers comply with applicable law and that your information remains protected in accordance with this Privacy Policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on the Service and updating the "Last updated" date. Your continued use of the Service after such changes constitutes acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us through the contact information provided on the Home Penguin website or in the Service.